Delete your account

Delete your JumlaShops account

You can delete your account in two ways. Both do the same thing.

• In the app: open the Menu, then Profile, then Delete account, and confirm.
• Without the app: send a WhatsApp message to +20 100 880 3844 from the account's phone number, or email support@jumlashops.com and include the account's phone number.

What happens next

• From the request, notifications stop and you are signed out of every device within the hour.
• The account closes no sooner than 30 days after the request, once every open order and return is settled.
• If you sign in during those 30 days, the request is cancelled and the account stays open.

What we delete when the account closes

• The photos of your national ID and commercial register.
• The shop logo.
• The saved delivery addresses.
• Your favourites.
• Your WhatsApp consent and notification settings.
• The files attached to your support conversations.
• Your phone number is freed, so it can open a new account.

What we keep, and for how long

Egyptian commercial and tax law require us to keep the books of the business. For five years from the end of the calendar year of your last order we keep: the order records and the identifiers on them (shop name, phone, commercial-register number and national-ID number), the delivery address and contact phone on each order, return and delivery photos, the text of support conversations, and the deletion request itself. If you never placed an order, we clear the phone and the identifiers 90 days after the account closes. Nothing else is kept.

Questions

support@jumlashops.com, +20 100 880 3844, or the support chat in the app before you delete the account.