Who we are
JumlaShops is a wholesale ordering platform for clothing shops in Egypt, operated by BRILLUNE DIŞ TİCARET LİMİTED ŞİRKETİ, commercial register no. 1069839 (Istanbul Trade Registry, MERSIS 0187172075400001), tax registration no. 1871720754 (Kocasinan Tax Office), Demirkapı Mah. 1654. Sk. Metro Konutları Sitesi C No: 17 İç Kapı No: 9, Bağcılar, İstanbul, Türkiye. These terms are a contract between that company ("JumlaShops", "we") and the shop that uses the app ("you").
Who may use the app
The app is for businesses only: shop owners and their staff, aged 18 or over, buying stock for resale. By creating an account you confirm that you act for a business and that the shop name, phone number and addresses you enter are correct. You are responsible for every order placed from your account, including orders placed by your staff.
Accounts and sign-in
Your account is tied to one Egyptian mobile number. We sign you in with a one-time code sent to that number. Keep the phone and the code to yourself: anyone who has them can order in your name. Tell us at once through the support chat if you lose control of the number.
How ordering works
We supply products from the stock of certified bulk sellers and deliver them to you through delivery partners. You deal only with JumlaShops: never with a seller or a carrier directly. Every order is reviewed by our team before it is prepared. We may refuse or limit an order, for example when stock is not available, when the quantity is below the minimum shown, or when we cannot confirm the shop. Prices in the app are in Egyptian pounds. Most products are ordered by the series: a fixed bundle shown on the product page, such as one size in a set number of pieces or one colour across its sizes, and each series has its own price. You choose which series and how many. Some products instead show a price per piece and let you pick the sizes. Prices include the delivery to the governorates we serve, unless the app says otherwise at checkout. The price you see when you confirm the order is the price you pay.
Payment, cancellation, returns and delivery
Payment is cash on delivery only. The rules for cancellation, returns and delivery are in the Payment, returns and delivery policy, which is part of these terms.
Shop verification
You may upload a photo of your commercial register and of your national ID so that we can mark your shop as verified. Verification is optional and never blocks an order. We use the documents only to confirm that the shop is a real business, as the Privacy policy describes.
Support chat and attachments
The support chat is for questions about orders, returns and your account. You may attach photos and PDF files that relate to your request. Do not send content that is illegal, abusive, misleading, or that belongs to someone else, and do not send other people's personal data unless we ask for it for an order. We may remove such content, close the conversation, or suspend the account.
Acceptable use
Do not use the app to resell access, to scrape the catalogue, to place orders you do not intend to accept, or to interfere with the service. We may suspend or close an account that breaks these terms, after giving notice where the law requires it. Open orders are completed or cancelled as the Payment, returns and delivery policy says.
Your data
How we collect, use, keep and delete your data is in the Privacy policy, which is part of these terms. You can delete your account from the app or from the account-deletion page on our website.
Our responsibility
We supply the products as described in the app and replace or take back products that arrive damaged, wrong or missing, under the Payment, returns and delivery policy. Apart from that, and except where Egyptian law does not allow a limit, our liability for an order is limited to the amount paid for that order. We are not responsible for losses that we could not foresee, such as lost resale profit.
Changes
We may change these terms and the policies. The date at the top of each policy shows the current version. When a change affects your rights in a material way, we tell you in the app before it takes effect. Continuing to order after that date means you accept the new version.
Law and disputes
These terms are governed by Egyptian law. We try to settle any dispute first through the support chat. If that fails, the courts of Cairo, Egypt, have jurisdiction, without prejudice to any mandatory consumer rights you have.
Contact
BRILLUNE DIŞ TİCARET LİMİTED ŞİRKETİ, Demirkapı Mah. 1654. Sk. Metro Konutları Sitesi C No: 17 İç Kapı No: 9, Bağcılar, İstanbul, Türkiye. Support: support@jumlashops.com, +20 100 880 3844, and the support chat in the app.