Payment
Payment is cash on delivery only. There is no online payment, and we never ask for a card number or a bank transfer. The delivery partner collects the total shown on the order when the shipment is handed over. Have the exact amount ready: the total is shown in the app from the moment the order is confirmed.
Order review
Every order is reviewed by our team before it is prepared. We may contact the phone number on the delivery address to confirm the order. If we cannot confirm it, or stock is no longer available, we cancel the order and tell you in the app. Nothing is charged for a cancelled order.
Cancellation by you
You can cancel an order in full from the app at any time before it is dispatched. A cancelled order is final. After dispatch an order cannot be cancelled; you may request a return instead.
Delivery
We deliver to the governorates listed in the app at checkout, through delivery partners. The delivery estimate in the app is our best estimate, not a guarantee; the status rail on the order shows each step. The delivery partner calls the contact phone on the address before arriving. Someone must be present to receive the shipment, check it and pay. If nobody is available after two attempts, the order returns to us and is cancelled.
Checking the shipment
Check the shipment when it arrives, before you pay: the number of pieces, the colours and sizes against the order. Report a damaged, wrong or missing item from the order screen in the app within 48 hours of delivery, with a photo. Reports after that period are reviewed case by case.
Returns
After delivery you may request a return from the order screen. Describe the problem and attach a photo. Our team reviews every request before anything is executed, and the order status does not change while the review is open. We accept a return when the items arrived damaged, differ from the order, or are missing. We do not accept returns of items that were used, altered, washed, or that lost their labels, and we do not accept returns because the goods did not sell.
Refunds
When we accept a return, we collect the items through a delivery partner and refund the amount paid for them in cash through the same partner, or by the method we agree with you in the support chat, within 14 days of collection. The delivery cost is refunded when the return is our fault.
Prices and availability
Prices are per piece in Egyptian pounds. A product may show a previous price next to the current one; the current price is the one you pay. Stock shown in the app is updated as orders are placed, but an item can still run out between your order and its review; in that case we tell you and cancel or adjust the order with your agreement.
Contact
Questions about an order: the support chat in the app, support@jumlashops.com or +20 100 880 3844.